LNG: TESLARATI

Tesla has updated its refund policy for software upgrades purchased through its mobile app, following a ruckus that had some customers accidentally buying upgrades they had no intention of buying. In what amounts to a “butt-dial”, Tesla owners were accidentally buying software upgrades through the unintentional press of the “Purchase” button on their mobile devices.

The electric car company has updated its support terms on its Upgrades page to indicate that all in-app purchases will be eligible for a refund within the first 48 hours from purchase. When customers open the Upgrades section in their mobile app, they will find an option to ask for a refund under the Purchased tab. The app will also ask them to provide a reason for asking for a refund.

“For upgrades purchased from the Tesla app, you can request a refund from the Tesla app within 48 hours of purchase,” the company notes via its Upgrades page. “All refund conditions are available in your Tesla app.”

The update is applicable to upgrades bought through the app only. For customers who bought upgrades through one of Tesla’s Service Centers, they must contact the Service Center for a refund. Refunds are also not applicable to subscriptions, including Premium Connectivity.

Just saw this today. Tesla refunds in general should be easy to get electronically & certainly through customer service. Will he addressed.

— Elon Musk (@elonmusk) January 15, 2020

The latest update comes after a number of customers aired their dissatisfaction about accidentally buying upgrades through the app and not being able to ask for refunds.

Last year, Tesla pushed an update to its app to allow owners to buy software upgrades directly from their phones. It wasn’t long before customers began reporting that they were making unintentional purchases through the app with no way to ask for a refund, setting them back by $2,000 for the Acceleration Boost and roughly $6,000 for the Full Self-Driving upgrade.

“The Black Swan” author and scholar Nassim Taleb was one of the customers who took to Twitter looking for a speedy resolution by tagging Tesla chief Elon Musk, who is known to regularly respond to tweets from customers. Musk replied by promising to address the issue and assuring customers that Tesla provides refunds in general. Two weeks after the tweet exchange, it appears Tesla has followed through.

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When Porsche launched the Taycan last year, its message was clear. It’s an all-electric performance car built for the track. You can take it with a battery half charged and you’ll still get the same level of performance you’d expect at full charge. At least that’s what Porsche promises.

DragTimes YouTube channel host and Tesla owner Brooks Weisblat recently put the Taycan Turbo’s repeatable performance claim to a real-world test. He took a Taycan Turbo and the more powerful Turbo S out on the track to see how they would perform launching from 0 to 60 mph and covering the 1/4 mile.

Weisblat specifically asked the engineers at Champion Porsche in Pompano Beach, FL to have both cars ready at full charge. However, while the Turbo had a 91% charge when he arrived, while the Turbo S was only at 57%. This presented a unique opportunity to test just how well the vehicles performed with such discrepancy in their battery levels.

At just a little bit more than half charge, the $185,000 Turbo S went from 0 to 60 mph in 2.67 seconds and ran a quarter-mile at 124 mph. It’s impressive for an all-electric vehicle but not so much for one housing the world’s first two-speed gearbox in an electric car.

“I kind of expected it to be a little better especially given it having the transmission,” Weisblat says. “I was expecting track speeds near 130 mph. The launch I wasn’t so sure because Porsche’s claiming it does 0 to 60 in 2.8 seconds.”

Previous testing done by DragTimes shows the Tesla Model S with a 96 percent charge can go from 0 to 60 mph in 2.45 seconds. That’s a couple of tenths of a second faster than the Turbo S, which has acceleration and speed advantages due to its two-speed transmission.

The Turbo, which has 90 less horsepower than the Turbo S, went from 0 to 60 mph at 2.8 seconds. It’s not as fast as the Turbo S but it’s nothing to scoff at. But here’s the kicker. After the first 60 mph, the Turbo S didn’t have much of an advantage over the less powerful Turbo. If the state of charge doesn’t matter as Porsche says, the Turbo should have at least similar or less performance.

But Weisblat’s testing shows the Turbo at 91% charge went from 60 to 100 mph in 8.41 seconds and took the 1/4 mile at 127 mph. That’s a whole 3 mph faster than the Turbo S, which was at 56% charge when testing began. Had both cars been raced against each other, the Turbo would have won hands down over the Turbo S. Weisblat also says that both Turbo and Turbo S used up about 2% of the battery after each 1/4 mile.

“State of charge does matter with the Porsche. There’s no question about it. Because the Taycan Turbo S sitting at 56 percent is tracking at 124 mph. The Turbo at 91 percent is going 3 mph faster. For those of you who don’t know about road racing or drag racing, that is a significant difference,” he said.

The results would have been different had both cars been charged fully. Weisblat estimates the Turbo S could go the 1/4 mile at 130 mph and launch from 0 to 60 mph at around 2.5 seconds so that it’s right in line with the Tesla Model S. However, he believes that the Turbo S would further drop to 7 seconds once it goes from 60 to 130 mph, just up to par with a Lamborghini Huracan. If so, he says the Model S could be “in trouble,” at least when you take it down to the race track.

To maintain these numbers, Porsche has to keep the Taycan’s battery at optimal temperatures using a unique battery thermal management system. Unfortunately, because the car relies purely on electricity, the Taycan uses up extra energy from the battery just to maintain its energy-intensive temperature control system.

It’s a double-edged sword, especially for an electric vehicle. Porsche had to sacrifice a few things in exchange for performance. A lot of people weren’t happy to hear that the EPA gave the Taycan Turbo S a range rating of 192 miles. The Taycan Turbo didn’t do much better at 201 miles, which is 182 whole miles less than the 373 miles of the Model S Long Range.

But then again, the Taycan isn’t exactly made for most people. In fact, with a six-figure price tag and the Porsche logo on its hood, it’s not even made for mainstream EV buyers. And it’s a good thing for the electric car market as a whole.

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In its Q4 2019 Update Letter, Tesla stated that it can comfortably deliver 500,000 vehicles in 2020, and a lot of this will be due to the Model 3 ramp in Gigafactory Shanghai and the Model Y ramp in Fremont. While Tesla’s revenue, production numbers, and cashflow were in the spotlight in the Q4 Update Letter, it was interesting to see the layout of the car factory in California next to the layout of Giga Shanghai’s production line. The flow of production in the two factories could not be any more different.

According to the electric carmaker, its Fremont factory now has a combined installed production capacity of 400,000 units for the Model 3 and Model Y. This number will hit 500,000 annually once additional machinery is installed in different production shops. Meanwhile, Tesla’s first car factory outside of the United States achieved a run rate of 3,000 vehicles per week earlier this month and is set to hit 150,000 units a year. The progress of Tesla in China is a painful truth for the electric car maker’s critics and naysayers as Giga Shanghai will play a crucial role in pushing the company towards sustained profitability.

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Tesla and its construction partner were able to turn the muddy Shanghai property into a functioning Gigafactory in record time after its initial groundbreaking ceremony. Tesla China was able to deliver its first Made-In-China Model 3s to customers exactly a year after. “Our pace of execution has also improved significantly, as we have incorporated many learnings from our experience launching Model 3 in the United States. As a result, we were able to start Model 3 production in Gigafactory Shanghai in less than 10 months from breaking ground and have already begun the production ramp for Model Y in Fremont,” Tesla wrote.

The design of the Giga Shanghai makes vehicle production look simple. It allows the smooth flow from stamping, body shop, paint shop, through the general assembly and rolls out for delivery. “We have already broken ground on the next phase of Gigafactory Shanghai. Given the popularity of the SUV vehicle segment, we are planning for Model Y capacity to be at least equivalent to Model 3 capacity,” Tesla wrote.

Learning from its experience in Fremont and seeing that it made the correct adjustments when it built the car factory in China, Tesla will likely be using a similar factory layout in Giga Berlin. This will probably result in a smooth ramp of the Model Y, which will be produced first in the European factory.

360 degree Video of assumed #GF4 building.
HQ: https://t.co/z5CuR5RRI3

GEO Data: https://t.co/cBUPGEwwbd pic.twitter.com/SV5Kx3NH3L

— Giga Berlin / Gigafactory 4 (@gigafactory_4) December 23, 2019

Tesla plans to start vehicle production in Giga Berlin by July next year. Just like its factory in China, Giga Berlin will aim to produce 150,000 vehicles on its initial phase of production, eventually ramping to 500,000 vehicles per year.

Tesla has come a long way over the years. With Giga Shanghai steadily ramping up to hit its true potential and Giga Berlin to help with production in the future, Tesla has a good chance to hit goals in terms of volume growth, capacity expansion, and cash generation. And when it does, Tesla would have its Gigafactory formula to thank.

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Hours after SpaceX launched its 240th new Starlink satellite into orbit, Elon Musk took to Twitter to cryptically reveal that the company’s workhorse Falcon 9 rocket could “reach triple digits this year” if everything goes according to plan.

Designed and built by SpaceX in the late 2000s, the Falcon 9 rocket launched for the first time in June 2010. Developed for the unfathomably low price of $300 million from clean-sheet design to first orbital launch, the original single-core Falcon 9 rocket – known as V1.0 – was about 48m (160 ft) tall, weighed 333 metric tons (735,000 lb) fully fueled, and was capable of launching almost 10.5 metric tons (23,000 lb) into low Earth orbit (LEO). Famously, when provided with Falcon 9’s basic specifications and characteristics, an independent NASA study estimated that the rocket’s development would have cost the agency anywhere from $1.7 billion to $4 billion to design and build.

NASA came to this conclusion in 2011, less than a year after Falcon 9’s first launch, and that the disconnect between the status quo held by NASA and the broader US spaceflight industry and what SpaceX tangibly achieved came to almost perfectly symbolize the rocket’s first six or so years of operations. Although SpaceX stumbled hard with two catastrophic rocket failures in June 2015 and September 2016, the company ultimately picked itself up, learned from those still-agonizing lessons, and has since shaped Falcon 9 into one of the most capable, reliable, reusable, and prolific launch vehicles ever flown. That latter characteristic – the sheer volume of launches Falcon 9 has come to represent – is what CEO Elon Musk was referring to earlier this week.

Specifically, after Wednesday’s flawless launch, Falcon 9 has now launched 80 times in its 9.5-year career, while Starlink V1 L3 marked the workhorse rocket’s 52nd consecutive success of 79 total. Impressively, while those 52 launches represent almost 65% of all of Falcon 9’s missions, SpaceX has dramatically improved the rocket’s reliability and availability over the last few years. In short, Falcon 9 has completed 52 consecutively successful launches in exactly 36 months (January 2017 to January 2020), meaning that nearly two-thirds of its lifetime launches have occurred in less than a third of the time Falcon 9 has been operational.

Put a different way, since the start of 2017, SpaceX has – on average – launched Falcon 9 more than four times (1.4 launches/month) as often as the rocket managed in its first 6.5 years of operations (1 launch every 2.7 months). Tweeting on January 29th, 2020 in response to an overview of the number of launches performed by each operational US rocket, CEO Elon Musk hinted that he believes “Falcon 9 will achieve triple digits” in 2020.

In other words, Musk thinks that SpaceX’s workhorse Falcon 9 rocket will be able to reach more than 100 lifetime launches by the end of 2020 — a feat that will require at least 20 additional Falcon 9 launches over the next 11 months. Speaking hours after SpaceX completed its third launch in January 2020 alone, it’s not hard to imagine – assuming, as Musk did, that “all goes well – that Falcon 9 will manage another 20 launches this year.

Averaged out, SpaceX has performed a launch every 9.7 days in January. Extrapolated to the rest of the year and assuming no improvement, SpaceX could theoretically perform as many as 37 launches in 2020. It’s worth noting, however, that SpaceX’s third launch of the month was ready for flight as early as January 21st but was delayed more than a week by bad weather – obviously out of the company’s control. Had weather permitted, SpaceX even had a fourth launch planned this month – a Starlink mission that is now expected sometime in early February.

In simple terms, it would take one or several major upsets to prevent Falcon 9 from reaching >100 lifetime launches later this year. Even if every single customer launch abruptly slips into 2021, SpaceX has still said that it has plans for 20-24 dedicated Starlink launches in 2020 alone, potentially singlehandedly carrying Falcon 9 over the 100-launch crest.

Falcon 9’s next launch – the fourth Starlink v1.0 mission – is currently scheduled no earlier than (NET) early February, followed by another Starlink mission later that month and Cargo Dragon’s final space station resupply mission NET March 2nd.

Check out Teslarati’s newsletters for prompt updates, on-the-ground perspectives, and unique glimpses of SpaceX’s rocket launch and recovery processes.

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Production of the Tesla Semi all-electric truck maybe six months ahead of schedule, as Virginia-based JK Moving Services says it is expecting its first deliveries of the all-electric semi-truck in the second half of 2020 or earlier.

Speaking to the Washington Business Journal, JK Moving founder and CEO Chuck Kuhn says his company is expecting the first six Semi-trucks as early as the second quarter, followed by another round of deliveries after that. The company also ordered 10 long-haul sleeper cabs, which are not yet available for delivery.

JK Moving announced in 2017 that it has made the first $5,000 initial deposit for its orders of the Semi. In an earlier report by the Washington Business Journal, Kuhn said he personally visited Tesla’s electric vehicle plants in Fremont and Nevada and was impressed by what he saw. According to the local news outlet, no other vehicle manufacturer “compared to what we saw at Tesla.”

Kuhn expects the company’s electric truck purchases will help drive down fuel costs and provide increased savings for its customers. He also believes Autopilot and the “tremendous technology” in the cabin will improve safety for its drivers. Major companies have also placed their orders for the Semi, including Walmart, Pepsi, FedEx, Sysco, and Frito Lay, among others.

Tesla announced in its Q4 2019 and Full Year Update Letter that the company is producing “limited volumes” of the Semi in 2020. Earlier this year, a leaked email to customers who have made reservations for the up-and-coming truck reveals Tesla plans to start production by the second half of the year. Tesla initially aimed for a release date of late 2019. However, the company announced in its Q3 2019 earnings report that it will begin low-volume production in 2020.

Unveiled to the public in November 2017, the Tesla Semi is expected to upend the commercial trucking industry. Powered by four electric motors that can propel the semi-truck from 0 to 60 mph in 5 seconds without a trailer and 20 seconds with 80,000 pounds of cargo, the performance is unparalleled when it come to traditional diesel-powered trucks, which typically takes a minute to reach highway speeds. The truck’s cabin design also prevents it from jackknifing, potentially keeping thousands of highway motorists safe from road accidents.

The full cost of the reservation is $20,000 for each standard Semi and $200,000 for a Founders Series version. The truck is expected to cost $150,000 for the standard version and $200,000 for the Founders Series.

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